Welcome to GradeChum!
This Privacy Policy (also known as Privacy Notice) explains how our organization uses the personal data we collect from you when you use our website. We respect your privacy and we aim to comply with the requirements of Republic Act 10173 (Data Privacy Act of 2012).
A. Data Handling
What data do we collect?
GradeChum collects the following data:
Personal Identification Information
School-related Information
Site Usage Data
This data is collected and processed in accordance with:
Personal Identification Information
- Name
- Email address
- Phone number
School-related Information
- School ID details
Site Usage Data
This data is collected and processed in accordance with:
- The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) for users and schools in Australia
- The Data Privacy Act of 2012 (RA 10173) for users and schools in the Philippines
How do we collect your data?
You directly provide GradeChum with most of the data we collect. We collect and process data when you:
- Create an account
- Use or view our website
- Voluntarily complete a customer survey or provide feedback through questionnaires
How will we use your data?
GradeChum collects your data so that we can:
We are committed to protecting your privacy. Any data used for AI improvement is anonymized and handled in full compliance with applicable data privacy laws in your country.
- Manage your account
- Email you with site updates, announcements, and promotions
- Continuously improve our website and services
- Use only the data necessary for specific AI development purposes (e.g., essays, math symbols, graphs)
- Ensure that personal information is not included in any AI training datasets
- Use scanned handwritten data strictly for AI model training purposes (e.g., recognizing math symbols, handwriting styles)
We are committed to protecting your privacy. Any data used for AI improvement is anonymized and handled in full compliance with applicable data privacy laws in your country.
How will we keep your data?
GradeChum securely stores your data on encrypted cloud infrastructure managed by Google Cloud. Our services employ secure encryption protocols (SSL/TLS), and backups are regularly performed to ensure data integrity and availability.
How long will we keep your data?
GradeChum retains your data for a maximum of 10 years or until you formally request deletion, in compliance with data retention principles under both the Privacy Act 1988 (Australia) and the Data Privacy Act of 2012 (Philippines).
Marketing
If you have agreed to receive marketing, you may opt out at any time. GradeChum may send you:
You can unsubscribe at any time by clicking the unsubscribe link included in our emails.
- Site updates
- Announcements
- Promotions
You can unsubscribe at any time by clicking the unsubscribe link included in our emails.
What are your data protection rights?
You have the following rights under both the Australian Privacy Principles (APPs) and the Philippine Data Privacy Act:
For data privacy concerns, please contact our Data Protection Officer at: 📧 [email protected]
- Right to access – Request copies of your personal data. (A reasonable fee may apply in some jurisdictions.)
- Right to rectification – Request correction of inaccurate or incomplete information.
- Right to restrict processing – Request that we limit how we use your personal data, under certain conditions.
- Right to object – Object to the processing of your personal data, particularly for direct marketing.
- Right to data portability – Request that your data be transferred to another organization, where applicable.
For data privacy concerns, please contact our Data Protection Officer at: 📧 [email protected]
B. Cookies
What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit www.allaboutcookies.org.
For further information, visit www.allaboutcookies.org.
How do we use cookies?
GradeChum uses cookies in a range of ways to improve your experience on our website, including:
- Keeping you signed in
- Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
- Functionality - GradeChum uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
- Advertising - GradeChum uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. GradeChum sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
C. Others
Changes to our privacy policy
GradeChum keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 24 August 2020.
How to contact us?
If you have any questions about GradeChum's privacy policy, the data we hold on you, or would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: [email protected]
Email us at: [email protected]
How to contact the appropriate authority?
Should you wish to report a complaint or if you feel that GradeChum has not addressed your concern in a satisfactory manner, you may contact our Data Privacy Consultant.
Email: [email protected]
Email: [email protected]